Thank you for choosing to join us for our Ibiza Wellness Retreat. We want you to have an amazing, safe and enjoyable experience, and these Booking Terms & Conditions set out the arrangements and responsibilities for both you and us.
By making a booking and paying your deposit, you confirm that you have read, understood and agree to these Terms & Conditions.
1. Retreat price
The price of the retreat varies depending on your chosen room type.
The approximate average price is £2,000 per person, although the final price will be confirmed at the time of booking based on your selected accommodation and room arrangement.
Your booking is only confirmed once the required deposit has been received and your booking has been confirmed by us.
2. Deposit and payment
A 25% deposit of the total retreat price is required to secure your place. The deposit is non-refundable and non-transferable, except where required by applicable law.
The remaining balance must be paid in full by 19 March 2027.
If the balance is not received by the payment deadline, we reserve the right to treat the booking as cancelled by the guest and your deposit may be retained. We will provide payment details and confirmation of the amount due when your booking is made.
3. What is included
Your retreat package includes:
- Luxury accommodation for the duration of the retreat
- Food and drinks throughout the retreat, excluding the evening meal on the final night
- Planned fitness and training sessions
- Hiking
- Yoga
- The organised retreat programme and activities detailed in the itinerary
The precise itinerary may be subject to reasonable changes where necessary.
4. What is not included
The following are not included in the retreat price:
- Flights to and from Ibiza
- Travel to and from your UK departure airport
- Travel insurance
- The evening meal on the final night
- Personal spending money
- Any personal purchases or activities not specifically included in the retreat programme
Guests are responsible for making their own travel arrangements and ensuring they arrive at the required location at the agreed time.
5. Flights and travel arrangements
Flights are not included in the retreat price.
Guests are responsible for booking suitable flights and ensuring that they have the correct travel documents, passport validity and any other documentation required for their journey.
We strongly recommend that all guests purchase comprehensive travel insurance at the time of booking, including appropriate cover for cancellation, medical expenses, baggage and travel disruption.
We cannot accept responsibility for missed flights, flight delays, cancellations, lost luggage or other problems arising from independently arranged travel.
6. Cancellation by the guest
Once your booking has been confirmed, the 25% deposit is non-refundable.
If you need to cancel your place, please notify us in writing as soon as possible.
Any refund of payments made above the non-refundable deposit will be considered in accordance with the timing of the cancellation, our ability to resell your place and any non-refundable costs already committed to your booking.
We strongly recommend taking suitable travel insurance that covers cancellation.
If you are unable to attend, you may not transfer your booking to another person without our prior written agreement.
7. Changes to the retreat
We will make every reasonable effort to deliver the retreat, accommodation, activities and itinerary as advertised.
However, we reserve the right to make reasonable changes where circumstances require, including changes to activities, timings, venues, instructors, meals or the itinerary.
Where possible, we will provide guests with reasonable notice of any significant changes.
8. Cancellation by us
Although we will make every effort to ensure the retreat goes ahead, circumstances outside our reasonable control may occasionally make cancellation or significant alteration necessary.
If we need to cancel the retreat, we will communicate this to you as soon as reasonably possible and explain the options available to you in accordance with your legal rights.
We recommend that guests have appropriate travel insurance in place, particularly as flights and other independently booked travel arrangements are not included in the retreat.
9. Fitness, training and activities
The retreat includes physical activities such as fitness training, hiking, yoga and other exercise-based sessions.
Guests participate in these activities voluntarily and should ensure that they are physically capable of taking part.
You are responsible for informing us before the retreat of any relevant injury, medical condition, allergy, dietary requirement or other circumstance that may affect your ability to participate safely.
You should seek appropriate medical advice before participating if you have any concerns about your fitness or ability to take part.
You should always follow the instructions and guidance given by the retreat team and instructors.
10. Food, allergies and dietary requirements
We will do our best to accommodate reasonable dietary requirements where these are communicated to us in advance.
Guests must inform us of any allergies, intolerances or dietary requirements at the time of booking or as soon as they become known.
While we will take reasonable precautions, we cannot guarantee that food will be completely free from allergens due to the nature of food preparation and shared facilities.
11. Accommodation
Accommodation will be provided according to the room type selected and confirmed at the time of booking.
Guests are expected to treat the accommodation, facilities and property with care and respect.
Guests may be responsible for the cost of any damage caused to accommodation or property through unreasonable, intentional or negligent behaviour.
12. Behaviour and conduct
We want the retreat to be a positive and enjoyable experience for everyone.
Guests are expected to behave respectfully towards other guests, retreat staff, instructors, accommodation providers and local residents.
We reserve the right to ask a guest to leave the retreat without refund if their behaviour is seriously inappropriate, threatening, abusive, disruptive or puts themselves or others at risk.
Illegal drug use will not be tolerated.
13. Personal belongings
Guests are responsible for their own personal belongings throughout the retreat.
We cannot accept responsibility for loss, theft or damage to personal possessions unless caused by our negligence or where we are otherwise legally responsible.
14. Photography and content
Photography and video may take place during the retreat for memories and promotional purposes.
We may use suitable photographs or video containing guests on our website and social media.
If you do not wish to appear in promotional photography or video, please let us know before or during the retreat and we will make reasonable efforts to respect your request.
15. Personal responsibility
Guests are responsible for ensuring that they have appropriate travel documents, travel insurance and any personal medication or equipment they require during the retreat.
By booking, you acknowledge that participation in physical activities carries an inherent risk of injury and agree to take reasonable care of yourself and follow appropriate instructions.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
16. Force majeure
We will not be responsible for circumstances beyond our reasonable control, which may include severe weather, natural disasters, strikes, travel disruption, government restrictions, civil unrest, illness outbreaks or other unforeseen events.
Where such circumstances affect the retreat, we will communicate with guests and take reasonable steps to minimise the impact.
17. Acceptance of terms
By paying your deposit and confirming your booking, you confirm that you have read and accepted these Booking Terms & Conditions.
You also confirm that the information you have provided to us is accurate and that you understand the nature of the retreat and the activities included.
We cannot wait to welcome you to Ibiza and hope you have an incredible retreat with us.