Terms & Conditions

General

  • For one off purchase items such as the a days meal prep, orders are processed immediately and cannot be delayed.
  • For subscription items; Each standard subscription can be cancelled anytime with 7 days notice.
  • Renewal payments will be automatically made through Stripe, or a manual payment will be taken between 7-10 days prior to your last collection/delivery. Furthermore, automatic subscription renewal payments will be made every 4 weeks after
  • 3 working days minimum required for changes to delivery addresses, and 7 days requests to pause meal plans. We can accommodate such requests, at the discretion of your Account Manager. Requests made outside of this period may not be fulfilled.
  • Plan prices may change and vary, at our discretion, at any time.
  • Clients must disclose any dietary requirements and/or allergies upon sign up/order.
  • Once a client’s meal prep plan has started, the 4-week cycle must be completed.
  • We may use any photographs of transformation images for use on our social media and internal marketing.
  • You are unable to switch plans once your current cycle has begun; the option to change plans is available at the end of your current cycle.
  • Plans can be paused at request within reason, giving 7 working days notice. Clients must make Clean Eats Kitchen Ltd aware of these dates on purchase of the plan or in writing to info@cleaneatskitchen.co.uk 
  • Any meals you wish to skip due to dislikes or conflict of allergens could mean doubling up on one of the existing meals.
  • Meal prep cannot be exchanged for a credit note/gift card and cannot be refunded, after purchase.
  • All meal prep enquiries must be sent to info@cleaneatskitchen.co.uk 
  • Allergens – food allergens and intolerances – Clean Eats Kitchen Ltd cannot guarantee there will not be traces of the 14 key allergens listed by the Food Standards Agency in any of the meals. Clean Eats Kitchen Ltd cannot ensure all allergen requests can be met.
  • Clean Eats Kitchen Ltd is not a ‘free from’ facility.
  • Clean Eats Kitchen Ltd reserves the right to contact customer client base via email, call, text message or social media.
  • All content included on this interactive service, such as text, graphics, button icons, images and software, is our property and is protected by UK and European copyright laws.
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

Subscription Service

Meal Subscription

  • The price charged will be automatically charged every 4 weeks from your original date of payment, unless cancelled, or changed. Minimum commitment is 4 weeks.

    Cancellations

    • Minimum commitment to subscription plan is 4 weeks, with 14 days notice to cancel.

    Delivery

    • Deliveries will be made to the address you have provided upon signing up to your plan. It is your responsibility to ensure the address provided is correct. Clean Eats Kitchen Ltd cannot be held accountable or responsible for incorrect information provided.
    • Our delivery team will contact via SMS, call or email if they are unable to access the delivery address. If there is no communication from the customer after we have attempted to contact you, you may be subject to a redelivery charge of £20 if the parcel is returned to our store due to a non delivery.
    • Deliveries will be made every Sunday & Wednesday. Clean Eats Kitchen Ltd uses their own delivery team to fulfill our delivery requirements. As our products are perishable, the customer must receive the delivery, otherwise it will be left safe on the premises as instructed or returned to store. If the customer is not available at the time of delivery, please ensure that either someone is available to receive the goods, instructions have been left for the delivery to be left in a safe place or otherwise the parcel will be returned to store.
    • Clean Eats Kitchen Ltd, aim to deliver Sunday and Wednesdays; we provide clients with fresh meals over two deliveries per week. Factors out of our control such as weather, traffic conditions, events, public holidays, courier service issues (if ever used) occasionally prevent us from achieving deliveries on time. We cannot accept liability for late delivery arising from conditions beyond our control. 
    • If upon delivery you find that any products are damaged or are in an unacceptable condition, you must inform us within 24 hours and give us the opportunity to inspect the product, providing a photograph in certain circumstances may be acceptable. If, at our discretion, we find that the product delivered is not up to standard, we will compensate the cost of the unsatisfactory item to you. We will not be responsible for any product which is damaged or faulty through your failure to store correctly.
    • Clean Eats Kitchen Ltd are not liable for losses of goods once they have left our production facility.
    • It is your responsibility to ensure food is stored, handled and reheated correctly according to food safety regulations. Clean Eats Kitchen Ltd will not hold responsibility for after it has been delivered.
    • We take every precaution to ensure our meals are delivered as practically as possible, however if at any point you are not satisfied with the quality of your goods, please contact us at info@cleaneatskitchen.co.uk or on our telephone line.
    • All meals should be consumed within 72 hours from the appointed day of delivery.

    Collection Option

    • All collections must be made between 10am and 2pm on the respective day from the store Sunday and Wednesday.
    • Uncollected meal prep cannot be exchanged, refunded or replaced; it is the client’s responsibility to collect meal prep on the designated days. Clean Eats Kitchen Ltd will dispose of any uncollected meal prep 48hrs after collection day.
    • All meals must be consumed within 72 hours from the appointed day of collection.
    • It is your responsibility to ensure food is stored, handled and reheated correctly according to food safety regulations. Clean Eats Kitchen Ltd will not hold responsibility for after it has been collected.

    Returns & Refunds

    • Upon accepting delivery, if you find that any products are severely damaged or are in an unacceptable condition, you must inform us immediately, at maximum of 24 hours from delivery. We shall begin the procedure to inspect the product and may ask for photographic evidence.
    • At our discretion, if we find that the product delivered is not up to our usual standard, the outcome will be decided at the discretion of the team.
    • If we should issue a refund, the refund could take between 5 – 28 days depending on the payment method and reason for the refund.
    • We require 7 working days to pause any orders.

    We are not required to refund orders, at our discretion where we see fit.